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Use this form to help manage Directory issues.


Directory sort order
Current
The current language is displayed.
Language code
The language you want FirstClass to use when it sorts the Directory. For example, a setting of "en" (no quotes) instructs FirstClass to use the English language alphabet. This is also the default value.
Crash reporting
Current
The current setting is displayed.
Provide reports to the update service
Sends crash report logs to FirstClass to help identify potential issues.
Directory rebuild
If your Directory becomes damaged, you must rebuild it. If a rebuild doesn't solve the problem, restore the old Directory immediately.
The results of the rebuild will be displayed on the server console (Windows) or remote console or log file (Mac and Linux).
Last rebuild
The date of the last rebuild is displayed.
Rebuild Directory on server restart
Performs a rebuild the next time the server is restarted.
Use alternate index
Uses a backup index. Remote names and routes are not included in the alternate index. If you select this option, they will be deleted from the Directory.
Select this option after a failed rebuild (for example, when the main index to the Directory is damaged). If your rebuild fails when you select this option, the alternate index is also damaged. In this case, you will have to restore your FirstClass network store from a recent backup.
Remove duplicates
Removes all duplicate entries from the Directory.
Select this option if the Directory contains duplicate entries for the same conference or user. Duplicate entries might occur if you have converted a server that is using an older version of the FirstClass server software. This option increases the rebuild time by 25%.
Check associated files
Checks whether all entries defined in the Directory exist.
Occasionally, as a result of a power failure or other problem, the Directory might become inconsistent with the FirstClass network store, so that it contains entries for items no longer in the network store. Select this option if you want the rebuild process to check every entry in the Directory to make sure that the associated files and folders exist. If the files or folders are not found, that entry is deleted from the Directory.
Restore old Directory
Restores the Directory that existed before the last rebuild.
81203_40013_5.png        Warning
If you restore an older Directory, you will lose all the Directory changes since the last rebuild.